Product Warranty

Product Warranty – REMO MARKET

REMO MARKET is committed to offering quality products that comply with current regulatory standards.

Legal Conformity Warranty

All products sold by REMO MARKET are covered by the legal conformity warranty provided by the Italian Consumer Code.

The warranty covers any defects in conformity existing at the time of product delivery.

 

Warranty Duration

For private consumers, the legal warranty lasts:

**24 months from the product delivery date**

The customer is required to report any defects within 2 months of discovery.

What the Warranty Covers

The warranty covers:

* defective products;
* items not matching the description;
* malfunctions not caused by improper use;
* manufacturing defects.

What the Warranty Does Not Cover

The warranty does not cover:

* damage caused by improper or negligent use;
* normal wear and tear of the product;
* accidental damage;
* modifications or repairs performed by unauthorized third parties;
* use inconsistent with the manufacturer's instructions.

Assistance Request

To request warranty assistance, the customer must contact REMO MARKET customer service, providing:

* order number;
* description of the problem;
* photographs or videos of the defect, if requested.

Provided Solutions

In case of a defect covered by warranty, REMO MARKET may proceed, where possible, with:

* product repair;
* replacement;
* full or partial refund;
* issuance of a purchase voucher.

The solution adopted will be evaluated based on the specific case and applicable regulations.

Processing Times

Assistance requests are generally processed within a few business days of receiving the necessary documentation.

Assistance Contacts

For support regarding product warranty:

**Email:** info@remomark.com

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REMO MARKET
Quality, reliability, and dedicated assistance for every purchase.